Privacy Policy
Last updated: 16 September 2026
Kaihuan Laser (“we”, “us”, “our”) operates kaihuanlaserwelder.com (the “Website”). This Privacy Policy explains what information we collect when you use the Website, why we collect it, how we handle it, and what rights you have over it.
This policy covers the Website only. It does not cover the sale, delivery, warranty, or servicing of physical equipment — those are governed by the separate written sales contract or proforma invoice agreed between us.
If you do not agree with this policy, please do not use the Website or submit an inquiry.
1. Who We Are
The Website is operated by Kaihuan Laser Co., Ltd., located at Fenghuang Industrial Park, No. 52 Liufang Avenue, Fozuling Subdistrict, East Lake High-tech Development Zone, Wuhan, Hubei Province, China.
For any question about this policy or your personal data, reach us through:
- Contact form: the inquiry form on our Contact page — mark your message “Privacy Request” and it will be routed to the person responsible for data protection.
- Postal address: Fenghuang Industrial Park, No. 52 Liufang Avenue, Fozuling Subdistrict, East Lake High-tech Development Zone, Wuhan, Hubei Province, China
- Response time: We aim to respond to privacy requests within 30 days.
We are the data controller for the personal information described in this policy.
2. Information We Collect
2.1 Information you give us
When you submit an inquiry through our contact forms (including our quotation request form), we collect the information you enter. Our form fields include:
- Your name
- Your email address
- Your message and any details you choose to share
Depending on the form, you may also provide: phone number, country or region, company name, product or model of interest, welding material and thickness, and similar technical or commercial details relevant to preparing a quotation.
You choose what to submit. You are not required to send us any personal information, and the Website has no account registration and no login.
2.2 Information collected automatically
When you visit the Website, we collect certain technical information automatically:
- Pages you visited and the time you spent on them
- Approximate location (derived from IP address, at country or region level)
- Device type, browser type and version, operating system
- Referring source (such as a search engine, social media, or advertising channel)
- General interaction data, such as clicks and scroll activity
This information is collected through Google Analytics 4. See Section 5 for details.
2.3 Information we do not collect
We want to be specific, because “what a company does not collect” is as useful to you as what it does. This Website:
- Does not require you to create an account. There is no login, no password, and no user profile.
- Does not process payments. We do not collect credit card numbers, bank details, or any payment credentials through the Website. All commercial transactions are handled separately, offline, under a written sales contract or proforma invoice.
- Does not use advertising pixels such as the Meta Pixel or TikTok Pixel.
- Does not use session recording or heatmap tools such as Hotjar or Microsoft Clarity.
- Does not knowingly collect information from anyone under 16. See Section 11.
3. How We Use Your Information
We use the information you submit through the Website for these purposes, and only these purposes:
- To respond to your inquiry — including answering technical questions about handheld laser welding equipment.
- To prepare and send a quotation, proforma invoice, or product specifications you requested.
- To provide after-sales support if you become a customer — including warranty, spare parts inquiries, and technical guidance.
- To understand how the Website is used — aggregated analytics that help us improve content, structure, and product information.
- To comply with legal obligations and to establish, exercise, or defend legal claims where necessary.
We do not:
- Sell your personal information, ever
- Rent, trade, or share it for third-party advertising
- Use your inquiry content to train AI models
4. Legal Bases for Processing (GDPR)
If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process your personal information on the following legal bases under the GDPR:
| Purpose | Legal basis |
|---|---|
| Responding to your inquiry and preparing a quotation | Legitimate interest (Art. 6(1)(f)) — you contacted us and expect a reply. Where your inquiry leads to a contract, processing is also necessary for performance of a contract (Art. 6(1)(b)). |
| Sending marketing emails about our products | Consent (Art. 6(1)(a)) — you may withdraw it at any time by replying to any email or contacting us. |
| Website analytics | Consent (Art. 6(1)(a)) — collected via our cookie banner where required. |
| Record-keeping, accounting, and legal compliance | Legal obligation (Art. 6(1)(c)). |
You are never required to provide personal information to browse the Website.
5. Cookies and Analytics
5.1 Analytics
We use Google Analytics 4 to understand how visitors use the Website. Google Analytics sets cookies and collects usage data on our behalf.
- We have configured analytics to measure traffic sources, page performance, and general visitor behavior.
- Google Analytics IP anonymization considerations and data retention settings are configured in our Google Analytics property.
- Google processes this data under its own terms and privacy policy.
Google’s privacy policy: https://policies.google.com/privacy Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout
5.2 Cookies
The Website uses cookies for two purposes:
- Essential cookies — required for the Website to function correctly (including caching, which is provided by our LiteSpeed caching layer). These cannot be disabled through our banner.
- Analytics cookies — set by Google Analytics to measure traffic, as described above.
5.3 If you are in the EEA or UK
Where required by applicable law, we request your consent before setting non-essential (analytics) cookies, and we do not load analytics scripts until consent is given. You can refuse consent, and you can change or withdraw your choice at any time through the cookie banner or your browser settings.
You can also block or delete cookies through your browser settings. Note that blocking essential cookies may affect how the Website functions.
6. Third-Party Service Providers
We share limited information with service providers who help us operate the Website. These providers act on our instructions, and we do not permit them to use your information for their own purposes beyond delivering their service to us.
| Provider | Purpose | What is involved |
|---|---|---|
| Google (Google Analytics 4) | Website traffic measurement | Analytics cookies and usage data (pages viewed, approximate location, device and browser information) |
| ChemiCloud | Website hosting and data storage | The Website and the inquiry data stored in it are hosted on this provider’s infrastructure, located in the United States (Virginia) |
| ChemiCloud | Email hosting — delivering inquiry notifications and our replies | When you submit an inquiry, your name, email address, and message are forwarded by email to our team mailbox (hosted by ChemiCloud) and stored there, so that we can verify your inquiry and reply to you individually |
We may also disclose personal information where we are legally required to do so, or where it is necessary to establish, exercise, or defend legal claims.
7. International Data Transfers
Our operations are based in China, where our team processes the inquiries you submit. The Website itself is hosted on servers located in the United States (see Section 6). Your information is therefore stored in the United States and processed by our team in China.
If you are located in the EEA, the UK, or Switzerland, this means your information is transferred outside your region. Where such a transfer requires additional safeguards under applicable law — for example, under Chapter V of the GDPR — we rely on appropriate mechanisms such as the European Commission’s Standard Contractual Clauses, together with supplementary technical and organizational measures where appropriate.
You can reach us through the contact form on our Contact page to ask for more information about the safeguards we apply.
8. How Long We Keep Your Information
We keep personal information only as long as we need it for the purposes described in this policy:
| Data | Retention period |
|---|---|
| Contact form submissions and inquiry correspondence | 24 months from our last contact with you |
| Quotation and order-related records | 10 years, in line with Chinese bookkeeping and tax record-keeping requirements (or longer where a specific contract or applicable law requires) |
| Website analytics data | 14 months (as configured in our Google Analytics property) |
| Server and security logs | 30 days |
When the retention period ends, we delete or anonymize the information.
Note: we have written specific periods here rather than a generic phrase such as “as long as necessary”, because you should be able to know how long your information is held and hold us to it. If your jurisdiction requires a longer mandatory retention period for commercial records, the longer period applies.
9. Your Rights
9.1 If you are in the EEA, the UK, or Switzerland
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your information, in the circumstances set out in the GDPR
- Restrict how we process your information
- Object to processing based on legitimate interests, including profiling
- Data portability — receive your information in a structured, commonly used, machine-readable format
- Withdraw consent at any time, where processing is based on consent
- Lodge a complaint with your local data protection authority
9.2 If you are a California resident
Under the CCPA/CPRA you have the right to know what personal information we collect and how we use it, to request deletion or correction, to opt out of the sale or sharing of personal information, and not to be discriminated against for exercising these rights.
We do not sell or share your personal information, so there is nothing for you to opt out of in that respect. If this ever changes, we will update this policy and provide a clear opt-out mechanism before any such sale or sharing occurs.
9.3 How to exercise your rights
Submit your request through the contact form on our Contact page (mark it “Privacy Request”) and tell us which right you wish to exercise. We may ask you to verify your identity before acting on the request. We aim to respond within 30 days, and we will tell you if we need more time.
Exercising your rights is free of charge.
10. How We Protect Your Information
We take reasonable technical and organizational measures to protect the personal information you submit, including:
- Encrypted transmission — the Website is served over HTTPS, so information you submit through our forms is encrypted in transit
- Restricted access — inquiry data is accessible only to personnel who need it to respond to you
- Spam and abuse controls on our submission forms
- Regular software updates for the Website platform and its components
No method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information and will notify you and the relevant authorities where a breach affecting your rights occurs and notification is legally required.
11. Children's Privacy
The Website is intended for business and professional use. It is not directed at children, and we do not knowingly collect personal information from anyone under 16 years of age.
If you believe a child has provided us with personal information, please notify us through the contact form on our Contact page and we will delete it.
12. Automated Decision-Making and AI
We do not use your submitted information to make automated decisions that produce legal or similarly significant effects for you. We also do not use information you submit through this Website to train AI models.
Website content (such as technical articles) may be drafted or edited with AI-assisted tooling before publication by our team. This does not involve your submitted personal information, and no personal data you send us is used in that process.
13. Changes to This Policy
We may update this Privacy Policy from time to time — for example, if we add a new service provider or change how long we keep data.
When we make changes, we will update the “Last updated” date at the top of this page. Material changes will be described in this section so you can see what changed.
We encourage you to review this page periodically.
14. Contact Us
For any question about this Privacy Policy, or to exercise any of the rights described in Section 9:
- Contact form: the inquiry form on our Contact page — mark your message “Privacy Request”
- Postal address: Fenghuang Industrial Park, No. 52 Liufang Avenue, Fozuling Subdistrict, East Lake High-tech Development Zone, Wuhan, Hubei Province, China
- Copyright complaints: To report unauthorized use of our content, product images, or videos — including content published on our social media channels — send us the URL and a description of the material through the contact form.
Related: Terms of Service